PleoStack

Terms of Service

Effective

These Terms of Service ("Terms") govern your use of pleostack.com and the PleoStack web and mobile apps (the "Services"), provided by Pleostack Private Limited, a company registered in India (CIN U62011KA2026PTC223761) with its registered office at MBM Greenwoods, 2nd Block, BDA Layout, JP Nagar VIII Phase, Bangalore South, Bengaluru 560076, Karnataka, India ("PleoStack", "we", "us").

By using the Services, you agree to these Terms. If you use them on behalf of an organisation, you confirm you are authorised to accept these Terms for it, and "you" includes that organisation.

1. How these Terms fit with your agreement

The apps are provided to organisations ("Customers") that we set up, usually under a signed agreement such as an Order Form, Master Services Agreement or Pilot Evaluation Letter. If a signed agreement conflicts with these Terms, the signed agreement wins. Anything it does not cover is governed by these Terms.

2. Accounts

  • Accounts are created by us, or by an administrator of a Customer, for people the Customer authorises ("Users").
  • You must be at least 18 years old to hold an account.
  • Keep your sign-in details confidential. You are responsible for activity under your account, and must tell us promptly at hello@pleostack.com if you suspect unauthorised use.
  • A Customer controls its Users' access and may add, change or remove it at any time.

3. Acceptable use

You must not:

  • break any law, or infringe anyone's rights, through the Services;
  • upload content that is unlawful, harmful, or that you have no right to share;
  • try to access another organisation's data, or any account, system or data you are not authorised to use;
  • probe, scan or test the vulnerability of the Services, or bypass any security or access control, without our written permission;
  • disrupt or overload the Services, or introduce malware;
  • copy, resell, reverse engineer or build a competing product from the Services, except where the law allows despite this restriction.

4. Customer Data

  • Everything a Customer and its Users put into the Services ("Customer Data") belongs to the Customer.
  • The Customer gives us permission to host, copy, process and display Customer Data only as needed to provide, secure and support the Services.
  • The Customer is responsible for the accuracy and lawfulness of Customer Data, and for having the notices and consents the law requires, including verifiable parental consent for data about minors.
  • Our handling of personal data is described in our Privacy Policy.

5. Fees

Fees, if any, are set out in the Customer's signed agreement. Free, trial or evaluation access has no fees and may be changed or withdrawn at any time.

6. Our intellectual property

We own the Services, including the software, design and content we provide, and all rights in them. Subject to these Terms, we give you a limited, non-exclusive, non-transferable right to use the Services for your organisation's internal business purposes. If you send us feedback or suggestions, we may use them without any obligation to you.

7. Third-party services

The Services rely on third-party providers listed in our Privacy Policy, and may link to other websites. We are not responsible for services we do not control.

8. Changes and availability

We improve the Services continually and may add, change or remove features. Unless a signed agreement includes a service level commitment, we do not promise that the Services will be available at any particular time or free from interruption. We will give reasonable notice before removing a feature a Customer relies on.

9. Disclaimers

To the maximum extent permitted by law, the Services are provided "as is" and "as available", without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. The Services are a tool for recording and managing work. They do not replace professional judgement, and you remain responsible for decisions you make using them, including safety, engineering and compliance decisions.

10. Limitation of liability

To the maximum extent permitted by law:

  • we are not liable for any indirect, incidental, special, consequential or punitive loss, or for any loss of profit, revenue, business, goodwill or data, however it arises; and
  • our total liability arising out of or in connection with the Services or these Terms, in any 12-month period, is limited to the fees you paid us for the Services in the 12 months before the event giving rise to the claim, or INR 1,000 if you paid nothing.

Nothing in these Terms limits liability that cannot lawfully be limited, such as liability for fraud.

11. Indemnity

You will defend and compensate us against any claim, loss or cost (including reasonable legal fees) arising from Customer Data you provide, or from your breach of these Terms or of the law.

12. Suspension and termination

  • We may suspend or end access if you seriously or repeatedly breach these Terms, if required by law, or to protect the Services or other Customers. Where reasonable, we will warn you first.
  • A Customer may stop using the Services at any time, subject to its signed agreement.
  • When access ends, a Customer may ask for an export of its Customer Data. We then keep and delete Customer Data as described in our Privacy Policy, unless the signed agreement says otherwise.
  • Sections 4, 6 and 9 to 14 continue after termination.

13. Governing law and disputes

These Terms are governed by the laws of India. The courts at Bengaluru, Karnataka have exclusive jurisdiction over any dispute arising out of or in connection with them.

14. General

  • Changes to these Terms. We may update these Terms by posting a new version on this page with a new effective date. If a change is material, we will tell account holders by email before it takes effect. Continuing to use the Services after that means you accept the change.
  • Assignment. You may not transfer these Terms without our written consent. We may transfer them to a successor in a merger, acquisition or sale of our business.
  • Events beyond control. Neither party is liable for delay or failure caused by events beyond its reasonable control.
  • Severability. If any part of these Terms is found unenforceable, the rest still applies, and that part is applied as far as the law allows.
  • Entire agreement. These Terms, the Privacy Policy and any signed agreement are the entire agreement between us about the Services.
  • Notices. Send legal notices to legal@pleostack.com. We will send notices to the email address on your account.

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